Policies & Privacy

Appointment Policy

We understand that unexpected events come up, and we always try to be flexible. To respect the time of all patients and our team, we kindly ask for at least 24 hours' notice for any cancellations or appointment changes. This allows us to accommodate others waiting for care.

If you're running late, please contact us as soon as possible. In most cases, we'll hold your appointment for up to 30 minutes, but if there's no communication within that window, we reserve the right to close the clinic or release your time slot to ensure smooth scheduling for all patients.

Cancellation Policy

We ask for at least 24 hours' notice for cancellations or reschedules so we can accommodate other patients waiting for care.

If we don't hear from you within 30 minutes of your scheduled appointment time, we reserve the right to release your appointment slot to ensure smooth scheduling for all patients.

Privacy Policy

At Total Vitality Med Spa, your privacy and trust are our top priorities. We are committed to protecting your personal and medical information in accordance with all applicable laws and regulations.

Your Information

We never sell or share personal information. All patient data is protected under strict HIPAA and medical confidentiality standards.

Data Collection

We collect only the information necessary to provide you with quality medical care, including:

• Contact information (name, phone, email, address)
• Medical history and health information
• Treatment records and notes
• Payment information

Data Protection

Your information is stored securely using industry-standard encryption and security practices. Access to patient records is strictly limited to authorized medical personnel involved in your care.

Your Rights

You have the right to:

• Access your medical records
• Request corrections to your information
• Know how your information is used
• File a complaint if you believe your rights have been violated